Build Your Career With Florida's Trusted Pawn Shop
We're more than a pawn shop — we're a team that values people. Join a company built on trust, community, and opportunity. Grow your skills, make a difference, and build a future with Queen of Pawns.
Se Habla Español
A Message From Our Founders
“Queen of Pawns has always been more than a business to us. We’ve built a place where people can feel valued, develop their talents, and create a future. Our greatest pride is seeing those who have shared this journey with us thrive.”
Carlos y Beatriz Gil
FOUNDERS
Our Culture & Values
These six values guide how we treat our customers, our team, and our communities every day.
Customer Care
We treat every customer with respect, patience, and compassion.
Integrity
Honesty and transparency are the foundation of our business.
Growth
We invest in our people and celebrate every step forward.
Teamwork
We support each other and win together as one team.
Bilingual Service
We proudly serve our community in English and Spanish.
Community
We give back and build stronger neighborhoods across Florida.
What Our team members Say
Team Member Benefits
Our Hiring Process
A simple, transparent process designed to get you started.
Apply
Submit your application online in minutes.
Review
We review your application and skills.
Interview
Let's get to know each other better.
Meet the Team
Meet your future team and tour the store.
Start Your Journey
Complete onboarding and start strong.
Career Path
Your career path is our priority.
Trainee
Learn the basics and our values.
Sales Associate
Build skills and serve customers.
Assistant Manager
Lead your team and grow results.
Store Manager
Run the store and inspire others.
Locations Hiring
Join our team at one of our many locations across Florida. Click a location below to view open positions.
Tampa
Pawnbroker
2440 NEW 36th StFL 33142
(305) 635-2225
Orlando
Pawnbroker
2440 NEW 36th StFL 33142
(305) 635-2225
West Palm Beach
Pawanbroker
2440 NEW 36th StFL 33142
(305) 635-2225
Fort Lauderdale
Pawnbroker
2440 NEW 36th StFL 33142
(305) 635-2225
Ready to Build Your Future With Queen of Pawns?
Take the next step toward a rewarding career. We can't wait to meet you and welcome you to the team.
Frequently Asked Questions
Answers for every stage of your career journey.
Are bilingual skills helpful?
Yes. Queen of Pawns serves customers from many communities, so the ability to communicate in more than one language can be a valuable asset.
Bilingual ability may be especially helpful in customer-facing positions, although language requirements can vary by role and location.
What should I expect during the hiring process?
The hiring process may include an application review, one or more interviews, and any role-specific screening required by the company.
Applicants should be prepared to discuss their availability, customer service experience, work history, and interest in working at Queen of Pawns.
Will I receive training after I am hired?
New team members can expect role-specific training on customer service, store procedures, merchandise handling, point-of-sale systems, and other responsibilities related to their position.
Training may include a combination of observation, hands-on practice, and guidance from experienced team members.
What qualities do you look for in entry-level applicants?
Strong candidates are dependable, professional, comfortable speaking with customers, and able to learn about many different types of merchandise.
Attention to detail, honesty, teamwork, and clear communication are especially valuable in a pawn shop environment.
What entry-level positions may be available?
Entry-level opportunities may include customer service, sales, pawn counter support, merchandise processing, inventory assistance, and general store operations.
Available positions depend on the staffing needs of each Queen of Pawns location.
Do I need previous pawn shop experience to apply?
Previous pawn shop experience is not required for many entry-level positions. Experience in retail, customer service, sales, jewelry, electronics, or cash handling can be helpful, but a strong work ethic and willingness to learn are equally important.
Specific requirements may vary by role and location.
Do management roles require evening or weekend availability?
Retail management often requires flexibility, including availability during busy periods, evenings, weekends, or holidays.
Scheduling expectations may vary by store, so candidates should discuss their availability during the interview process.
How do managers support employee training?
Managers help employees understand store procedures, develop customer service and sales skills, learn about merchandise categories, and follow security and compliance standards.
They also provide coaching, feedback, and day-to-day support as employees grow in their roles.
Are there opportunities for career advancement?
Queen of Pawns may offer opportunities for employees to take on additional responsibilities and pursue leadership roles as they gain experience and demonstrate strong performance.
Advancement depends on individual readiness, business needs, and available positions.
How is management performance evaluated?
Management performance may be evaluated using a combination of store results, customer service quality, operational accuracy, team development, policy compliance, and inventory management.
Managers are expected to balance business goals with a professional and fair customer experience.
What are the main responsibilities of a store manager?
A store manager may oversee daily operations, team scheduling, customer service, sales performance, inventory controls, training, security procedures, and compliance with company policies.
The exact scope of the role may differ based on the size and needs of the location.
What experience do you look for in management candidates?
Management candidates should generally have experience leading a team in retail, sales, customer service, financial services, or a related environment.
Experience with store operations, coaching employees, inventory, cash controls, and customer issue resolution can be especially relevant.
How are safety and security handled in the store?
Employees are expected to follow established procedures for customer interactions, merchandise handling, cash management, store access, and incident reporting.
Role-specific safety and security expectations are covered during training and reinforced by store leadership.
Is the work environment fast-paced?
The pace can change throughout the day. Team members may move between customer service, transactions, merchandise organization, phone calls, and operational tasks.
Being organized and able to shift priorities while remaining accurate and courteous is important.
Is the job physically active?
Store employees may spend much of the day standing, walking, organizing displays, and moving merchandise. Some roles may also require lifting or carrying items within reasonable job-related limits.
Physical requirements should be reviewed for the specific position during the application process.
Will I be expected to appraise items?
Some positions may assist with evaluating merchandise, while more advanced appraisals are generally handled by trained and experienced team members.
Employees may gradually learn how condition, authenticity, demand, and market value affect an item's evaluation.
Will I work directly with customers and merchandise?
Most store roles involve regular interaction with customers and a wide variety of merchandise, such as jewelry, watches, electronics, tools, and other items of value.
Employees should be comfortable learning product information and explaining store processes clearly.
What does a typical workday at Queen of Pawns look like?
A typical day may include welcoming customers, answering questions, organizing merchandise, processing transactions, assisting with pawn or purchase requests, and keeping the store clean and secure.
Because every customer and item is different, the workday can be varied and fast-moving.
